Privacy Policy
Last Updated: July 2026
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices available to you.
Information We Collect
We may collect first name, last name, business name, email address, phone number, appointment information, business information, website usage information, IP address, and browser information when you use our website, forms, AI receptionist, or services.
How We Use Your Information
Hello Lane may use information to schedule demos, provide AI receptionist services, respond to inquiries, improve customer support, send onboarding information, send appointment confirmations, send account notifications, process payments, and improve website performance.
SMS Communications
By providing your phone number and submitting a form, you consent to receive SMS messages from Hello Lane regarding appointment reminders, demo scheduling, customer support, onboarding updates, service notifications, and account updates. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe. Reply HELP for assistance. Consent is not a condition of purchase. Phone numbers are never sold or shared for marketing purposes without consent.
Cookies
We may use cookies and similar technologies for website functionality, analytics, and performance improvements. You may control cookies through your browser settings, though some website features may not function properly without them.
Third-Party Providers
Hello Lane may use trusted third-party providers including Stripe, GoHighLevel, Retell AI, Framer, and Google Analytics if enabled. These providers process information only as necessary to provide payment processing, CRM, AI receptionist, website hosting, analytics, and related services.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect customer information. No method of transmission or storage is completely secure, but we work to protect information from unauthorized access, misuse, or disclosure.
Data Retention
Customer information is retained only as long as necessary to provide services, operate our business, resolve disputes, enforce agreements, and comply with legal obligations.
Your Rights
Customers may request to access their information, correct inaccurate information, or delete their information where permitted by law. To make a request, contact us using the information below.
Changes to This Policy
We may update this Privacy Policy periodically. Changes become effective when posted on this page with an updated date.
Contact Us
Hello Lane LLC
🌐 hellolane.ai
✉ hello@hellolane.ai
📞 844-991-5263